We offer only fine quality merchandise. We guarantee all merchandise from AcuHealthCare.com are brand new and first class quality from their manufacturers. Therefore, we DO NOT accept any return from customer UNLESS it is damaged or defected during transit. Please notify us within 48 hours from the moment you receive the good and found that it is damaged or defected. Failure to do so will be treated at your own risk, AcuHealthCare.com will not going to responsible and accept any return after that.

For customer who require making the return, please make sure you follow the procedures below to ease our process and expedites your replacement/refund:

(1) Notify us through e-mail at return@acuhealthcare.com within 48 hours.

(2) Specify the following details in your e-mail:

(3) Obtain a "Return Authorization" from AcuHealthCare.com via email (please note that no return will be accepted without a Return Authorization from AcuHealthCare.com).

(4) Write the Authorization Reference Number on your return-shipping label.

(5) The returned merchandise must be in NEW and UNUSED condition, with all ORIGINAL PACKAGING.

(6) The return MUST use FedEx prepaid or postal mail prepaid and insured for the FULL PURCHASE PRICE of the merchandise and sent to:

ONLINE VENTURE
56-55, Blok P-1,
Taman Teratai Mewah,
Jalan Langkawi, Setapak,
53100 Kuala Lumpur, Malaysia.

Note: AcuHealthCare.com Is Not Responsible For Any merchandise Returned For Replacement/Refund That Is Not Returned In The Manner Set Forth Above.

The returned merchandise will be sent to manufacturer/supplier for investigation before any replacement or refund can be made. After we have confirmed the defectiveness, we will promptly send you a replacement or issue you a full refund i.e. the purchase price of the merchandise. For any enquiries about the refund and/or replacement, feel free to contact us at return@acuhealthcare.com.